DDJ.ai Refund Policy

Last updated: May 12, 2026

This Refund Policy explains how DDJ Intelligence, LLC reviews refund requests for paid product access, knowledge content, RG GraphPilot online services, Graph Online services, and scoped service orders provided through DDJ.ai and related product sites.

Refund handling is based mainly on activation, usage, delivery status, duplicate payment, technical issues, upgrade rules, and any confirmed quotation, invoice, statement of work, or signed agreement.

1. Billing and Support

1. Refund, order, billing, pre-sales, after-sales, and product support questions should be sent to service@ddj.ai.
2. Payments may appear on statements as DDJ INTELLIGENCE, LLC.
3. If you have any question about a bill or order, please contact service@ddj.ai first so we can review the order context before a payment dispute is filed.

2. Refund Request Materials

To request a refund review, please email service@ddj.ai with:

1. the account email;
2. the order number;
3. the refund reason.

Payment proof, screenshots, or other order context may help us review the request faster.

3. Review Window

Refund eligibility is not determined only by the number of days after purchase.

Because the products include high-value knowledge content and compute-intensive online services, the main refund review window is before the paid entitlement is activated or materially consumed. Once a paid entitlement is activated, opened, delivered, downloaded, or consumed, refund eligibility is generally limited unless a separate refund or partial refund agreement is reached with customer service through the support email.

4. Definition of Unactivated Paid Entitlements

A paid entitlement is treated as unactivated only when all of the following conditions are met:

1. The account has made no more than 5 RG GraphPilot online calls. RG GraphPilot is a heavy graph-application building agent that consumes expensive model tokens and may take close to 10 minutes per build.
2. The account has not downloaded the RG Graph Expert Knowledge Base, including RG-DevSkill and RG-Expert KB, because these knowledge bases contain core paid knowledge content.
3. The account has viewed or downloaded no more than 3 paid example source-code items, since many customers purchase because a specific example closely matches their work scenario.

Paid entitlements that do not meet all of the conditions above are treated as activated, opened, or consumed.

5. Typical Refund Outcomes

1. Unactivated paid entitlements, duplicate payments, and verified technical failures that prevent normal access can usually be submitted for refund review.
2. Except for a separate agreement reached with customer service, paid entitlements that do not meet the unactivated definition are generally not refundable.
3. For analysis, visualization, integration, consulting, or other scoped service work, the confirmed quotation, invoice, statement of work, or signed agreement controls the cancellation and refund boundary.
4. If human service hours, delivery work, customization, integration, or consulting work has already started, the already-consumed scope is normally not refundable.

6. Upgrade Refund Scenario

After a successful upgrade, the most recent paid order for the previous membership will be refunded in full to the original payment method within two weeks.

When a refund, reversal, or upgrade adjustment is processed, related access scope, download rights, usage credits, or plan records may be adjusted accordingly.

7. Response and Refund Timing

1. We usually respond within 3-5 business days after receiving a complete refund request.
2. Approved refunds are normally returned to the original payment method. We do not support refunds to third-party accounts.
3. After approval, arrival time is usually 5-10 business days and depends on the payment processor, card network, bank, or wallet provider.

8. Dispute Handling

If you have any question about a charge, statement descriptor, duplicate payment, failed access, order status, or refund result, please contact service@ddj.ai before opening a payment dispute. This helps us review the order context, correct fulfillment issues, and reduce unnecessary dispute processing.